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Portal Messaging

Our Portal Link: https://koencwc.intakeq.com

Client Portal Messaging

Please use the portal link above to securely send a message directly to your provider. The client portal is the best way to communicate non-urgent questions, appointment requests, or other information you would like your provider to receive.

Medication Refills

If your message is regarding a medication refill or medication-related request, please allow at least 3 business days for your provider to review and process your request.

Please note: Our office is closed on Fridays, Saturdays, and Sundays. To help ensure you do not run out of medication, we strongly recommend submitting refill requests no later than Thursday before your medication is needed.

When requesting a medication refill, please include:

  • Medication name

  • Dosage/strength

  • Preferred pharmacy

To avoid delays, please also ensure that your information in the portal is complete and up to date before submitting your request.

Please Note: The client portal is not monitored for emergencies or urgent concerns. If you are experiencing a medical or mental health emergency, call 911 or go to your nearest emergency room immediately.

KOEN COUNSELING AND WELLNESS CENTER, PLLC

P: 618-498-0190

F: 618-417-6049

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